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Seagate US LLC Desktop Support Specialist Summer Intern (On-site) in Longmont, Colorado

About our group:The mission of the End User Services organization is to enable the success ofSeagate employees by providing exceptional services that set the standard forcustomer service, quality, professionalism, business technology and costoptimization. To adapt to challenges on the horizon, End User Services mustcontinually innovate new processes and embrace new platforms. End UserServices is part of Corporate IT.About the role - you will:Leverage your creativity in solving complex hardware and software issuesrelated to an end user's computer.Gain valuable insight in troubleshooting network connectivity,application, hardware, audio visual and telephony equipment problems facedby our end user community.Learn how to quickly adapt to situations faced by the end user in a fast-pacedenvironment.Gain real world experience in configuring, deploying, maintaining andtroubleshooting computer hardware in an enterprise environment.Obtain a general understanding of the Active Directory environment.Learn how to follow processes and procedures to ensure a high quality of workis delivered to the end-user with minimal disruptions.Build experience with maintaining password security, data integrity, andfile system security for the laptop environment utilizing Bitlocker.Documenttrouble tickets from inception through closure in an EnterpriseIncident Management System such as Service Now.Gain experience with Microsoft's System Center Configuration Manager(SCCM) and Microsoft Endpoint Configuration Manager (MECM).Follow Seagate Technology's COVID protocols such as daily temperaturescreening, daily health screening questionnaire, social distancing,mandatory mask wearing and hand sanitization.Work Mon-Fri, 8 am MT-5 pm MT. There are no work-from-home opportunities forthis position.About you:You are an excellent communicator, both verbally and in written form. Youmust be able to communicate with customers, peers, and managementconcerning the status of cases, problems, or suggestions.You can demonstrate experience in creating and executing innovative solutionsto solve complex technical support problems.You have experience using critical thinking skills to identify and resolvetechnical issues.You have the ability to take proactive, corrective actions, to resolveissues in advance of system problems.Your experience includes:Pursing a Bachelor's or technical degree in Computer Science, InformationSystems, Software engineering or a related degree program and enrolled inFall 2021 courses.A general understanding of computer hardware and software troubleshooting andissue resolution.You can demonstrate knowledge of Office 365 online applications (Word,Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive andOneNote) and Windows 10 OS.You May Also Have:Relevant Technical Certifications a plus, including Microsoft, A+ andHDI preferred.Hands-on experience in Information Technology solutions and services.Location:Our Longmont product-design campus is nestled against the foothills withexceptional views of the Rocky Mountains. Here at work, you can grabbreakfast and lunch in the on-site cafeteria or get an afternoon espresso,prepared by a professional barista. Our 1,500+ employees enjoy an activeon-site experience from sporting activities (get in a few laps at lunch onour 1-mile walking path around campus, play ping-pong or volleyball, orstop in our 24- hour fitness center for a group or individual workout) tocommunity service and many employee resource groups including Pride!,Women's Leadership Network and a Young Professionals Network.#internInterns typically work Monday thru Friday 8am to 5pm. The hours are subject tochange with or without notice at the sole discretion of Seagate.Local candidates preferredVisa sponsorship is not available for this position

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