Colorado Technology Jobs

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Intercall, Inc. Incident Commander in Longmont, Colorado

Internal Job ID: J3R2TY6TNVWZTXTLX9P-2412Connecting people with each other and the right information is missioncritical. Intrado, formerly West develops innovative cloud-based technologyto make it easier, more effective and more efficient to make the rightconnections. Our solutions put people in sync with each other and the rightinformation, so they gain the insight needed to reach better decisions onthe issues that matter most. We do it with a laser focus on reliability.Intrado is a leading provider of technology-driven, communicationservices, serving Fortune 1000 companies and other clients in a variety ofindustries, including telecommunications, retail, financial services,public safety, technology and healthcare. For more than 30 years, we havebeen leading the way in hosted and cloud-based solutions.Our Global Technology Services department is currently seeking an IncidentCommander to join our team!Our Incident Command team is responsible for taking charge during all majoroutages across the enterprise. The Incident Manager owns identifying theproblem, engaging the proper individuals to resolve the issue and providecommunication to the business on actions being taken until the outage ismitigated. This is a fast-paced role that demands quick reaction and theability to take charge.We are looking for an individual that possesses the following attributes:* Strong leadership presence on tech nical bridges* Excellent verbal and written communication skills* Creative problem solving and troubleshooting skills* Team player and a willingness to collaborate* Thrives in fluid, high pressure situations* Enjoys working on business-critical problems of a diverse scope* Willingness and flexibility to be part of a regular on-call rotation toensure proper staff coverageDay to day responsibilities include, but are not limited to:* Utilizes incident command/management principles to provide direction tocross functional teams during critical outages* Provides notification and communication during events affecting production* Documents incident activities and conducts post incident reviews with GTSleadership* Keeps up to date documentation on incident command processes and training* Identify processes where improvements can be made that provide additionalbusiness value* ther duties as assignedMinimum QualificationsEducation* Bachelor's Degree in Computer Science, MIS, IT, or a related fieldrequired; however equivalent experience can be substituted for educationalrequirements* ITIL Foundation v3 / v4 certification preferred, but not requiredExperience and Technical Skills* 5 years of related technical experience with a broad technical knowledgebase and full understanding of IT application and system concepts(application support, systems administration, network engineering, NOC, etc.)* Prior Incident Management/Command in multi-platform, externalclient-impacting incidents highly preferred* Ability to follow work directions, but also work autonomously and completetasks without follow-up* Knowledge of IT standards (ITIL) and best practices as related toincident management* Hands on experience with collaboration tools such as ServiceNow,Everbridge, Sharepoint, IUM, Webex Teams or similar* Working knowledge of Microsoft Excel, Word and PowerPointOur solutions connect people with each other, and the information needed togain insights for better decisions on the issues that matter most -Information to Insight.Intrado has sales and/or operations in the United States, Canada,Europe, the Middle East, Asia Pacific, Latin and South America and is anEqual Opportunity Employer - Veterans/Disabled and Other Protected Categories.This position will be posted for 7 days or until the position is filled.Please Note: The Company has strict background check requirements bothpre-employment and during employment. The company conducts pre-employment drugscreening. Please note, marijuana remains an illegal drug under federal law.We have federal contracts that require us t