West Corporation Systems Engineer in Longmont, Colorado

Systems Engineer (121772)West's Global Technology Services Network and Telecom Group is seeking aseasoned Systems (Genesys) Engineer. This is a team of 6 self-motivatedengineers who are dedicated and team oriented. The core focus of the team isthe development and support of Genesys applications. The incumbent should beself-directed and analytical and have a passion for what they do. Additional core responsibilities:Analyze, evaluate, discuss, recommend and document possible options forchallenges related to business and client needsAct as Tier III and higher support for outstanding issuesConduct forensic analysis of issues to determine root cause, devising stepsto avoid future occurrences while proactively overseeing the activitiesinvolved in quality resolutions of issuesManage various levels of Genesys projects from planning, to management andsupportQualificationsEducationBachelor's degree from an accredited college or university in computerscience, MIS, or a related field requiredEquivalent work experience in a similar position may be substituted foreducational requirementsExperienceMinimum five years increasingly responsible systems and administration designand support experience requiredMinimum one year of project management experience leading small to mediumprojects preferredExperience with multi-site configurations in system engineering andadministration preferredTechnicalMinimum 5 years' experience working with UNIX/Linux configuration and supportMinimum 4 years' web servicesStrong understanding of data networking (proxies) as well as VoIP technologyExperience with Contact Center Technology (Genesys Callback, VirtualHold, Recording, SIP, etc) and complex routing solutions.Call routing, Speech Analytics, IVR, Firewall Rules OtherProject Leadership (Independently manage projects from inception throughproduction)In-depth knowledge of TDM and VoIP audio and videoconferencing environmentsSecurity Management/ComplianceWest is connecting people and ideas. We are delivering on their potential. We are improving the way we work and live. At West, we are dedicated to delivering and improving upon new channels,new capabilities and new choices for how businesses and consumerscollaborate, connect and transact. We develop technology-enabledcommunications that change the way we work and improve the way we live. We area collective effort of enterprise and individuals, of communities andcustomers, of partnerships and families. We are the sum of our entirenetwork - based on the four pillars of trust, innovation, collaboration,and execution and the hard work of people who share our vision. We are at thecore of a technology and communications engine that is changing the world.Applications will be accepted through 8/17/2018We Connect. We Deliver. We are WEST.Don't forget to join our online community and "Like" West Careers onFacebook to receive updates about exciting opportunities and network withother West employees.Equal Opportunity Employer/Veterans/Disabled