Oracle Client Success Snr Manager CX in Louisville, Colorado
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations. Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Participate in strategic and tactical planning for the division. Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client. Drives client issue resolution by bringing the appropriate resources in to assist or escalating to VP.
Manages and controls activities in multi-functional areas. Ensures appropriate operational planning is effectively executed to meet business needs. Prefer 10 years of professional experience with at least 2 years People Manager experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Experience managing high level client relationships and escalations. Industry experience is desired.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Oracle Cloud functional / technical certification in Oracle CX products
5 years implementing and/or managing SaaS applications
5 years in Customer Success Role / Industry (Functional) Role
7-10 years of technical/professional experience with core CX as power user and/or implementer
Proven experience in SaaS implementations, focused on reviewing project plans, governance structure, team composition and other project related artifacts to assess risk and provide best practice guidance
Proven track record of working across a matrixed organizational structure
Proven ability to utilize a cloud implementation methodology
Strong executive communication skills and presence
Strong negotiating skills
Bachelor’s degree in Business or other related degree and/or equivalent years of experience
Title: Client Success Snr Manager CX
Location: United States
Requisition ID: 20000Q41