Colorado Technology Jobs

Colorado Jobs

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HealthStream, Inc Customer Support Specialist - VerityStream - 0WG6818352 in Louisville, Colorado

Youll provide exceptional product support and have a significant role in theoverall customer experience. As a Customer Support Specialist, youll be theface of VerityStream and become our clients biggest advocate! Youllunderstand the ins and outs of our productsand delight clients with yourwealth of knowledge and unwavering positivity. Youll also have the opportunityto develop skills for your individual career path based on yourinterests--whether this lies within customer support or in another departmentwithin the company.ESSENTIAL DUTIES OR RESPONSIBILITIESProvide phone, email, video chat support; working closely with clientsand with internal teams to efficiently resolve any issues that may come up.Troubleshoot and diagnose reported product issuesand work to understand andcorrect theseor discover educational opportunities.Build strong relationships with your colleagues and with clients,communicating in a timely, professional and respectful manner.Identify, test and verify uncovered bugs, providing the development teamwill clear documentation.Provide an uncomplicated and seamless customer experience by collaboratingcross-functionally on customer focused initiatives.Participate in testing new features and releases.Suggest recommendations for product enhancements utilizing data in addition tocustomer feedback.Equal OpportunityEmployer-minorities/females/veterans/individuals withdisabilities/sexual orientation/gender identity