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Vaisala Inc. NOC Customer Support Technician in Louisville, Colorado

NOC Customer Support Technician Overview:Vaisala has been predicting the unpredictable for over 80 years. We are aglobal leader in weather and industrial measurements, and our technologiescan be found in demanding environments from hospitals, national parks anddata centers to airports and wind farms all over the world- and beyond! Weoffer you a career with a clear purpose and a chance to create observationsfor a better world.Innovation is at the heart of our company and we believe in developingcutting-edge technology. With our 1,800 professionals worldwide we intend tostay on top of our game and this is where you come in.In Vaisala's Weather and Environment business area, our forward-thinkingteam focuses on providing solutions to react on challenging weather or airquality conditions.We partner with our customers to help them make the most informed decisionswhenever environmental insight matters.We are seeking a technically minded and conscientiousness individual to joinour Network Operation Center (NOC) at our newly constructed U.S.Headquarters in Louisville, CO. We offer extensive training for our staffand provide a strong career path. This position will require working on shiftand a shift pay differential is included for evening and night shifts.The role is customer facing and supports the helpdesk and monitoring Vaisalanetworks, troubleshooting, and escalation. This role is responsible forTier 1 Customer Service and Technical Support. Your key responsibilities include* Responsible for the 24 x 7 x 365 monitoring of customer helpdesk and allcritical systems with ability to work on shift patterns.* Monitor all data center hardware platforms for hardware and operatingsystems related alerts, errors, warnings and performance.* Monitor network alarms, create tickets and perform initial triage forissue resolution or escalation* Troubleshoot and perform basic to advanced level system administration tasksfor Windows Desktops and Linux Servers* Administrator level: Administration of Cloud, Virtual based serversystems and Hardware associated with the NOC; updating and maintaining NOCsystem scripts and applications* Create, investigate, resolve or escalate trouble tickets for issuesreceived via monitoring systems, telephone, email, or client portalsusing documented Care process and other internal procedures* Send all incident updates and notifications to defined recipients(internal engineers, management or external customer) as necessary inaccordance to defined notification procedure* Working with field application engineers for troubleshoot visits andinstallations, ensures that all documentation/reporting deliverables areavailable to customer as required per the contract or SOW* Utilize, manage and maintain network and performance monitoring tools toensure application reliability (Nagios and Nagvis) Who we are looking for* High School diploma or equivalent* Minimum 1-3 years' experience in Helpdesk, IT or Computer basedenvironment based role;* Or, equivalent combination of education and experience.* Associates Degree and/or Technical Certifications are a strongly preferred.* Advanced technical certifications in networking, network and computertroubleshooting and routing are preferred* Must be willing and able to work on shifts.Skills and Knowledge:* Computer skills: Linux, Command Line Interface, MediaWiki, scriptingexperience is a plus; bash, sh, python, perl, PHP, javascript, MySQL* Familiarity with Microsoft Operating Systems (Windows 10) and Linuxdistibutions (CentOS, Ubuntu, OpenSUSE)* Salesforce Service Cloud or other ticketing systems* Multi-tasking, self-motivated, team player, interest introubleshooting and resolving problems* Excellent customer service skills including communication verbally andwritten* Knowledge of Vaisala products, services, technologies and processes ispreferredWhat do we at Vaisala offer you?We offer you a position in an enthusiastic and p

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