Danaher Corporation Service Project Administrator in Loveland, Colorado
Danaher Company Description
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
SUMMARY: The primary role of this position is service program project management. Under direction of the Service Project Manager, this includes coordination of cross functional team members’ activities to meet the prescribed project requirements, schedule, and customer expectations. This position also facilitates project communication between Service, the customers, and other company departments. The Project Administrator will hold responsibility for the program/project action plan. This position will also hold responsibility for configuration of hardware associated with system installation. As project schedule allows, the Project Administrator will provide technical support to internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES: * Maintain and execute detailed action plans for each program or project. * Schedule and facilitate all necessary internal and external meetings and record discussions. * Communicate with customers, technical experts, consulting engineering firms, sales people, and regulatory agencies. * Generate project status reports as necessary. * Monitor bookings reports to initiate system installation projects. * Requisition materials for system configuration. * Perform system configuration and document all required information associated with configuration. * Maintain accurate configuration stockroom inventory. * Maintain development related documentation and the project history file. * Utilize and help improve systems. Utilize GCS feedback process to report identified quality issues and customer complaints. * Identify and inform the Service Management team of obstacles that hinder action plan execution. * Troubleshoot obstacles that hinder action plan progression through identification and pro-active plan development and execution at the team level. * Create and improve standard work to guide program/project management, and system configuration. * Travel as necessary to aid in project facilitation.
As project schedule allows: * Utilize general application knowledge of industrial and municipal wastewater processes, as well as Hach products, to provide technical support and troubleshooting via phone and email to internal and external customers. * Document customer calls and escalate to appropriate functions as needed (technical support, field service dispatch, etc.) * Assist customer during system installation to ensure the system is set up according to Hach documentation, including mechanical, power, and signal requirements.
CRITICAL COMPETENCIES: * Ability to accomplish several goals simultaneously and achieve results faster * Ability to manage several concurrent programs and projects * Use of kaizens, root cause analysis and problemsolving techniques to drive continuous improvement * Establishes expectations, maximizes team engagement, motivates and delegates, gets work done through others without losing touch. * Dedicated to and inspiring the team to meet or exceed expectations and requirements of internal/external customers * Understands and is effective working within different and complex organizational structures * Ability to communicate to various audiences
QUALIFICATIONS: * Minimum of a Bachelor's degree in Environmental Science, Biology, Chemistry, related field, or equivalent experience. * Minimum of 2 years’ experience in cross functional project management * Familiarity with Hach products and services preferred * Demonstrated vision for change and continuous improvement * Ability to utilize commonly accepted project management tools to assist in the development of, and adherence to a project schedule * Strong focus on the customer and meeting customer needs * Basic knowledge of customer support processes (i.e., pricing, returns, delivery, etc.) * Computer skills (Microsoft Office, graphics, etc.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach. The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell. The employee must occasionally lift, carry, push or pull up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment consists of an indoor, work or home office environment with good ventilation, adequate lighting, and low noise levels. The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The purpose of this description is to assist in ADA compliance and is not intended for other purposes such as collective bargaining, or compensation.
PRE-EMPLOYMENT TESTING: External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review. Hach is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.
OUR MISSION: Ensure water quality for people around the world.
OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use products.
Job Function: Customer Support
Primary Location: North America-North America-United States-CO-Loveland
Req ID: HAC005644