AmerisourceBergen Corporation Service Technician in STERLING, Colorado
Title: Service Technician Location: United States-Colorado-Sterling Other Locations: United States-Nebraska-Ogallala Job Number: 000027LT
At Micro Technologies, the Service Technician is responsible for a high level of customer satisfaction throughout the site selection, service and training of the Micro Weigh System and other technologies.
Build trust with customers as well as sustain and maintain the relationship with integrity and dedication to the customer.
Responsible for maintenance and service of Micro Weigh Systems and other technologies to include but not limited to:
Troubleshooting and problem solving
Installation of parts and other electrical work
May conduct a site study to select appropriate location for building, equipment and customer’s needs.
Transport and deliver equipment to customer’s sites.
Modify and program computer with appropriate dosage for feed additives and rations based upon nutritionist’s specifications.
Perform standard operational tests under protocol guidelines.
Follow standardized checklists and write or amend standard operating procedures.
Maintains and updates FDA files for customers and trains customers on same.
Trains feed yard staff on operational and inventory control procedures as well as FDA guidelines.
Must be able to effectively communicate processes and changes to customers and other employees.
Prepare and complete all paper work required in the maintenance process.
Follow all safety procedures.
Perform other job-related duties as assigned.
Qualifications: High School diploma or equivalent is desired. Knowledge of electrical wiring and plumbing Experience and understanding of feed yard operations helpful. Experience with use of power tools, volt meters. Ability to read electrical diagrams, setting up computer programs, and following instructions. Requires computer skills, including Microsoft Office and basic knowledge of computer-based software. Must be able to read and understand English. Good customer service skills and a sense of urgency are required. Driver’s License and acceptable driving record is required. Must be able to lift up to 100 lbs Will be responsible to cover Emergency Service Calls and be part of a rotation team to cover holidays and weekend coverage. Must be able to travel up to 90% (Overnight travel up to 50% is required)
Speak Effectively: Speaks effectively in individual or group situations (e.g., meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive high impact delivery.
Customer Service: Is customer oriented, sensitive and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs.
Know the Organization: Understands the company’s objectives; knows the structure of the organization; works effectively within the organization to achieve results; works continuously to make linkages and build networks within the organization.
Know the Customer and the Market: Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace.
Build Quality Service: Defines quality service based on customer needs, wants, expectations and profitability; aligns actions accordingly; remains sensitive and responsive to both internal and external customers; builds distinctive predictable levels of service; resolves problems quickly and effectively.
Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
Maintain Technological Expertise: Keeps informed of technological advances affecting the industry; recognizes/identifies appropriate and effective technological applications for use by the company; applies internal technology to effective advantage. Mathematics: Resolves practical problems by choosing the appropriate mathematical technique (percentages, formulas, etc.); uses quantitative data to construct logical explanations for real world situations; expresses mathematical ideas and concepts verbally and in writing; understands the role of chance in the occurrence and prediction of events.
Reasoning: Discovers the underlying relationship between two or more objects and uses that knowledge to solve a problem; uses logic to draw conclusions from available information; identifies general rules or principles; applies rules and principles to new situations; determines which conclusions are correct from analysis of a given set of facts and information.
Demonstrate Interpersonal Skills: Communicates in an open, straight forward, honest and respectful style; checks for message clarity; understands the effect the communication style has on others, including nonverbal communications; plans for and adapts to the wide variety of communication preferences and needs of others Job: Operations Jobs