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KeyCorp Senior Specialist in Superior, Colorado

Posting TitleSenior SpecialistLocation/Division1000 South McCaslin Blvd, Superior COJob DescriptionRequired Qualifications:* College Degree or equivalent work experienceEssential Job Function:* Reliable Negotiation skillsAbility to recognize payment issues and work through the issues to get topaymentAbility to multi-task and meet tight deadlinesAbility to speak persuasively and listen criticallyAbility to work in a Call Center environment*Offer assistance to members on the team to create supportive foundation* Provide 2nd voice assistance to other collectors* Maintain Support box, assign back up account and other reportingrequirements.* Assist Team Leader with feedback and performance metrics in regards tocollectors* Identify and propose improvement activities in all customer service areaswith the objective of achieving goals set for process efficiency and managingrisk within established standards.Preferred Skills/Qualifications:Soft Skills* Collaborative and consultative* Basic project management* Motivates others* Advanced problem solving* Creates Ease, Value, Expertise* Managing competing priorities and meets deadlines* Champions change* Ability to connect the dots; broad thinkingFunctional Skills* Knowledge about lending* Deep understanding of E2E process and operational metrics* Mastery of multiple systems and tools* Continuous improvement implementation* Advanced understanding of risk and controlsRequisition Number46547BRSchedule TypeFull-TimeStateColoradoFLSA StatusNon-ExemptEEO StatementAddress 11000 South McCaslin BoulevardCitySuperiorKeyCorp is an Equal Opportunity and Affirmative Action Employer committed toengaging a diverse workforce and sustaining an inclusive culture. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, genderidentity, national origin, disability or veteran status.

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