Ute Mountain Casino IT Support Specialist II in Towaoc, Colorado
Responsibilities for Technical Support Specialist Install and configure computer systems and applications within the company Respond to customer inquiries and assist in troubleshooting andresolving challenges Actively update, maintain and monitor all aspects of computerapplications and systems Resolve technical issues related to network interruptions and assistNetwork Administrator as needed Will assist as needed in running various cable types for projects withinthe company Should be familiar with CAT5/CAT6 terminations. Attend in-person meetings with clients to analyze, troubleshoot anddiagnose hardware problems Maintain a working log detailed all required system updates, as wellas the date of completion Organize and file documentation pertaining to warranties andinstructional guides for computer hardware Organize and update Computer Inventories and User equipment and accesslists. Assist management in creating training materials pertaining to computertroubleshooting and usageQualifications for Technical Support Specialist A bachelor's degree in computer science or related technology field ispreferred Industry-specific certification in relevant computer languages orsoftware may be required 1-3 years of relevant experience in a customer focused positioninvolving technical knowledge of a companies' products and services Time-management skills and the ability to establish reasonable andattainable deadlines for resolution Comfortable working in and assisting others through company remoteassist software Accept constructive criticism and customer feedback regarding theirexperience with software or IT services Extensive experience working with different operating systems includingWindows and Mac OS Professional written and interpersonal skills are essential whencommunicating with customers and clients Ability to prioritize and manage several milestones and projects efficiently Must be able to work independently, and manage time in an efficient manner Must be able to lift 50 lbs.' without issues.