Association Of Graduates System Administrator in USAF Academy, Colorado
Association of Graduates of the United States Air Force AcademyThe Association of Graduates ("AOG") is the alumni association for theUnited States Air Force Academy. It is an independent charitable 501(c)(3) Colorado corporation that provides alumni relations andservices for approximately 45,000 graduates and provides graduate and alumnisupport on behalf of itself and the Air Force Academy. We strive to reconnectgraduates to their institution and each other, tell the Academy story,educate grads, parents and friends of the Academy on the need forfundraising and to instill a sense of pride in being a part of the Long BlueLine.The core values of the United States Air Force and the Academy - integrityfirst, service before self, and excellence in all we do - are acommitment each employee makes when joining the AOG team.Position PurposeThe AOG seeks a dynamic and creative professional to serve as the SystemsAdministrator under the direction of the Director of Information Technology.The Systems Administrator will maintain, upgrade, and manage oursoftware, hardware, and networks. This individual should be able todiagnose and resolve questions quickly. This individual will need to beresourceful and patient to communicate to a variety of interdisciplinary teamsand users. This individual will strive to ensure that the AOG technologyinfrastructure runs smoothly and efficiently.Summary of Responsibilities Plan and implement technical infrastructure, software, hardware,network, and web technologies associated with company operations. Proactively monitor potential technical issues, computers, and networkto ensure optimal performance and service availability to all system users. Perform necessary maintenance and system updates to support networkavailability. Ensure critical data is regularly backed up, as well as protecting thatdata with appropriate disaster and recovery plans. Ensure security through access controls, backups, and firewalls. Upgrade systems with new releases and models. Manage network servers and technology tools. Document important systems, processes, and procedures. Acting as primary technical contact for email, server, network systemsfor both internal and external systems. Support the organization's security and PCI compliance requirements. Troubleshoot issues and outages and make revisions or updates to ensuremaximum user satisfaction with system security and integrity. Assist in the server and network related activities of the rest of theInformation Technology department. Provide technical backup support to the IT Support Specialist when needed. Provide customer support for both PC and MAC platforms. Perform other duties as assigned.Knowledge, Skills and Abilities Advanced knowledge and troubleshooting of Azure Active Directory andOffice 365. Advanced Microsoft Exchange administration with Office 365 in a Hybridconfiguration. Advanced knowledge and troubleshooting of Windows Server2003/2008/2012/2016. Advanced knowledge of Active Directory. Advanced knowledge of Dell EMC and VMWare systems. Knowledge of Microsoft Azure systems and architecture. Knowledge of Microsoft Office software applications. Knowledge of Dell server implementation and troubleshooting. Knowledge of Symantec Backup Exec. Knowledge of VPN Client software and configuration. Knowledge of Sonicwall Firewall configuration and troubleshooting. Knowledge of battery backup, UPS systems. Knowledge of Blackbaud software (Raiser's Edge and Financial Edge) a plus. Knowledge of integrating Mac systems into Active Directory a plus. Knowledge of telephone and ethernet wiring a plus. Excellent written and oral communication skills. Strong attention to detail with the ability to maintain confidentialitywhile demonstrating accuracy and thoroughness. Significant organizational skills along with the ability to managemultiple tasks concurrently. Initiative, strong work ethic, and sound judgment. Resourceful and problem-solving aptitude.