Concentrix Associate Manager, CX Journey Consulting in Westminster, Colorado
Associate Manager, CX Journey Consulting
It’s all about tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients’ brands. That’s where we come in—we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX (Customer eXperience) improvements.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix is searching for a talented Associate Manager, CX Journey Consulting to guide a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. You’ll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.
In this role, you will:
Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
Build trusted client relationships through proactive account management and exceptional project delivery
Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
Lead a team through analysis of large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
Partner cross-functionally to translate business needs into new solutions for customers
Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success
Oversee, coach, and directly manage direct reports
Skills you’ll need:
Confidently communicate ideas to senior executives as well as internal and external stakeholders
Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Display an exceptional ability to take initiative and ownership with focus on continuous improvement
Excellent attention to detail
Speech Analytics preferred
Demonstrated ability to guide and manage customer transformation efforts
Solid understanding of the organization's business operations and industry. Demonstrated business acumen
Bachelor's degree in related field from a four-year college or university with six to eight years of consulting or analytics experience
Advanced Microsoft Office skills
What’s in it for you:
An amazing, diverse, global organization full of intelligent people
Endless career opportunities and multiple paths for career development
The ability to TRULY impact an organization and its growth and brand perception
Transparency and visibility throughout a fast-paced, successful growth organization
Apply and see for yourself why Concentrix is incredibly exciting and 225,000+ people around the globe choose to call Concentrix home.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
USA, Westminster, CO
For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.
We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for nearly 750 of the world’s best brands. Concentrix. A passionate company powered by passionate people.
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.