Donatech Solutions Workplace Specialist II in Westminster, Colorado
Assist the team to remediate devices to ensure security levels are met.
Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully.
Exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems.
May act as a lead worker in the Technical Support area coordinating efforts amongst other team members.
Answer and record all phone calls directed to the help desk; maintain documentation records to log and track problems and resolutions as appropriate.
Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
Solve computer workstation problems following established policies and procedures.
Maintain appropriate documentation records (both hardcopy and on-line).
May develop procedures for the efficient operation of the help desk functions and participates in process improvement activities.
Maintain a regular and predictable work schedule.
Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment
Perform other duties as necessary