Donatech Solutions Workplace Specialist II in Westminster, Colorado

Job Description

  • Assist the team to remediate devices to ensure security levels are met.

  • Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully.

  • Exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems.

  • May act as a lead worker in the Technical Support area coordinating efforts amongst other team members.

  • Answer and record all phone calls directed to the help desk; maintain documentation records to log and track problems and resolutions as appropriate.

  • Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.

  • Solve computer workstation problems following established policies and procedures.

  • Maintain appropriate documentation records (both hardcopy and on-line).

  • May develop procedures for the efficient operation of the help desk functions and participates in process improvement activities.

  • Maintain a regular and predictable work schedule.

  • Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment

Perform other duties as necessary