LGS Innovations Technical Support Engineer III in Westminster, Colorado

Discretionary Business TitleTechnical Support Engineer and Course DeveloperJob TitleTechnical Support Engineer IIILocationHERNDON, VA - Herndon, VA 20171 USJESSUP, MD - Jessup, MD 20794 US (Primary)TAMPA, FL - Tampa, FL 33601 USWESTMINSTER, CO - Westminster, CO 80021 USSecurity ClearanceTS/SCIRelocation OfferedYesJob TypeFull-timeCategoryEngineeringEducationBachelor's DegreeCareer LevelExperienced (Non-Manager)Job DescriptionPrimary Purpose:Under minimal supervision provide direct customer field support to includeSystems Engineering, improvised design work as required and product support(maintenance, troubleshooting, repair, calibration, upgrades andtraining on wireless standards and protocols). Additionally, thisindividual will assist in supporting training requirements by developing anddelivering training for the TSS and customers. Provide additional support tothe Technical Manager on an as-needed basis.Duties and Responsibilities:Serve as SME on all equipment and procedures associated with the differentGSTO customers' CONOPsWork directly with customers to prioritize maintenance, troubleshooting,repair, calibration, upgrade requirements.Proactively engage customers to identify necessary courses of instructionregarding wireless standards and protocols and training needs across themission critical LGS wireless communication product portfolio and 3rd partyvendor(s) equipmentBe responsible for providing guidance to intelligence analysts for all aspectsof information gathering to include national level analysis, technicalexploitation, collection, general research, threat assessments andintelligence product productionDevelop standard operating procedures and best practices in support oftraining current and new capabilities associated with customers CONOPsDevelop and provide technical product training across the GSTO customer baseUse Government Property Management (GPM) systems and procedures toaccept, ship, and track all equipment coming into and leaving LGS facilitiesPerform administrative duties as necessaryOCONUS travel to hazardous areas as dictated by customer mission supportrequirementsProvide flexible daily office hours as needed to support customers anddeployed systemsWork is typically performed in an office environment which requires propersafety precautions. Work may require some physical effort in the handling oflight materials, boxes, or equipment.Additional Duties and Responsibilities:Travel to other LGS Locations or Customer Sites as necessaryUnderstand and adhere to all LGS Ethical and Compliance policiesProactively ensure a safe work environment and adhere to LGS EH&S policiesand proceduresPerform other duties as requiredConsistent and reliable attendance requiredIf required, obtain/retain a government security clearance at the levelrequired to perform the duties of the positionMinimum QualificationsSkills and Knowledge:Must have experience using hardware and software tools to develop protocoltraining programs and provide maintenance, troubleshooting, repair,calibration and upgrades of wireless communication productsMust have direct experience with systems supporting wireless protocols(GSM, CDMA, UMTS, LTE, WiMax, and WiFi)Must possess minimum of four years of analytical experience with DoD and otherGovernment agenciesMust have advanced targeting skills and a thorough understanding of theoperational cycle. Deep understanding of the data, tools and techniquesused for each phase of targetingMust be a committed team player and work well with other contractors andvendor partners under adverse conditionsMust have strong customer relationship and communication skillsMust have established trouble-shooting technical skills and be able to clearlyarticulate issues to design engineers; capturing troubles and writingtrouble reports also necessaryMust have direct experience targeting networks, or individuals withinnetworks, and identifying vulnerabilities for exploitationStrong flexibility to adapt in a dynamic environment