AVI-SPL Technical Support Representative in Westminster, Colorado

job id:-5b73d373-962a-46bb-9454-9b80ddd043cdJob Summary The COMPANY Global Helpdesk Technical Service Representative (TSR) isthe initial contact point for COMPANY customers both internal and external.This position requires excellent Customer Service, organizational, timemanagement, and inter-personal skills.Essential Duties and Responsibilities Ensure customers are receiving prompt and efficient technical support ofProAV and Video Conferencing solutions. Handle and respond to inbound phone calls and email inquires Maintain the TSR case load while managing other common tasks including butnot limited to: Triage/root cause analysis, Dispatching fieldtechnicians, ordering parts/ issuing RMA's Troubleshoot, document and issue remediation methodologies forcontracted and T&M-based clients Provide client support to users in the operations and configuration ofvideoconferencing systems Participate as needed in prescribed training curriculum Follow up on open issues with escalation groups to provide feedback tocustomerOther duties assigned as neededSkills and Abilities Communicate and interact with internal employees, clients and colleaguesin a professional and timely manner Self-starter capable of working independently and ensuring to meetdeadlines Excellent communication and interpersonal skills, both verbal and written Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Demonstrate time management skills with attention to detail Ability to troubleshoot basic AV and Video Teleconferencing issuesEducation and/or Experience High School Diploma or equivalent is required Formal education in Electronics or related field preferred Minimum 1-2 years AV/Teleconferencing experience preferred Demonstrated knowledge of Video Teleconferencing endpoints andinfrastructure Demonstrated knowledge of AV Control systems and integrated roomperipherals is desiredWorking EnvironmentThe work environment characteristics described here are representative ofthose an employee encounters while performing the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions. This job operates in aprofessional office environment. This role uses standard office equipment suchas computers, phones, photocopiers, filing cabinets and fax machines.The work environment is generally moderate in noise (inter-officeconversations and computers/printers).Physical RequirementsThe physical demands of this position are those that are necessary to meet theresponsibilities and essential functions of this position. Reasonableaccommodations may be made to enable qualified individuals with disabilitiesto perform the essential functions. This position regularly requires employees to sit, walk, and stand;talk or hear, both in person and by telephone; use hands repetitively tofinger, handle, feel or operate standard office equipmentDirect Reports NoneCOMPANY is an Equal Opportunity/Affirmative Action Employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, pregnancy, sexual orientation, genderidentity, national origin, age, protected veteran status, disabilitystatus, or membership in any other group protected by federal, state orlocal lFor more details go to URL